Reviews
Recommend
Dignity/Respect
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Information
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Staff
Reviews
Spire Portsmouth Hospital
2023-02-13
Person
3
5
0
Written by a private patient
Written by a private patient 13th February 2023
A fantastic hospital full of outstanding nurses, doctors and consultants. HOWEVER it’s about to be ruined, each room in the daycare unit is being divided into two to get more people through, they did the same at Spire Southampton, with one shared toilet and patients being treated like sheep. This is not the Private care you should expect.
Spire Portsmouth Hospital
2023-02-01
Person
5
5
0
Written by a private patient
Written by a private patient 1st February 2023
There is always an amount of anxiety about any hospital appointment but the kindness from every member of staff at the Spire Hospital in Portsmouth does help to reduce that feeling of trepidation.
Spire Portsmouth Hospital
2022-10-12
Person
5
5
0
Written by a private patient
Written by a private patient 12th October 2022
Spire Portsmouth Hospital is always clean, the staff are polite and respectful. The reception is always efficient and my appointments are well managed. It is a pleasurable experience going to see my consultant. Well done Spire Hospital.
My only advice is more parking, it can be difficult, a problem due to the popularity of the hospital.
Spire Portsmouth Hospital
2022-08-25
Person
5
5
0
Written by
Written by 25th August 2022
Relaxed, clean. I was impressed how each professional came and spoke with me, and the process was not rushed.
Spire Portsmouth Hospital
2022-03-30
Person
5
5
0
Written by a private patient
Written by a private patient 30th March 2022
Absolutely great service and overall experience. Staff at all levels were most professional and communicated all matters fully and gave time where necessary. Could not suggest any aspect that would improve service and care provided.
A stay of three days that could not be bettered
Thank you
Spire Portsmouth Hospital
2022-03-25
Person
5
5
0
Written by a private patient
Written by a private patient 25th March 2022
I was only in for two nights after a hip replacement . I was looked after on the night shift by Florin or two bob as I called him. Great guy and gave me the time and help I needed.
Spire Portsmouth Hospital
2022-01-27
Person
4
5
0
Written by a private patient
Written by a private patient 27th January 2022
Whilst having my treatment it was important to not feel overwhelmed so a smaller hospital and friendly caring staff I got to know where helpful to me.
Spire Portsmouth Hospital
2021-12-07
Person
4
5
0
Written by
Written by 7th December 2021
Inpatient experience/clinical care and hospitality/administrative side of the hospital are like night and day.
Every aspect of the care I received as an inpatient was excellent from the moment I checked in for my lumpectomy to my departure the next day. Humane and compassionate as well as professional care from every nurse on the ward, the consultants that I encountered around my operation. Could not have been bettered.
However, the hospital admin feels unprofessional and occasionally chaotic. It starts with the lack of acknowledgement when queuing at reception on arrival, given that there are often three staff sitting on the other side of the glass. This could be so easily fixed if the admin team was more patient-focused or with a designated greeter - coffee shops manage this with no problem - why not a private hospital?
My pre-op assessment was administratively chaotic with my online questionnaire (uploaded the day before) apparently lost. Two days later I received a call from the bookings team that I needed to give another blood sample as "one of them was rejected". I immediately worried that my op would be cancelled or something was wrong. I asked why and was told that it was because one of my blood samples had been labelled incorrectly. Not what I wanted to hear three days before my lumpectomy. This is all about soft skills/communication style - but when you're feeling vulnerable as a cancer patient, and very focused on an upcoming operation, it makes all the difference.
I feel that the administrative side lets the hospital down. Some fairly simple process tweaks and more patient-orientation through training would fix this. It needs to inspire the same confidence as the outstanding clinical team.
Spire Portsmouth Hospital
2021-11-19
Person
5
5
0
Written by a private patient
Written by a private patient 19th November 2021
From first appointment to final discharge all the staff were lovely. The ward nurses were absolutely lovely and so caring and helpful.
Spire Portsmouth Hospital
2021-11-17
Person
5
5
0
Written by a private patient
Written by a private patient 17th November 2021
Very efficient, clean and tidy facility with the most wonderful staff. The brilliant breast cancer team saved my life and I will be forever grateful for the warmth and kindness they gave me whilst I was in their care.